Shipping policy

Shipping Policy

Thank you for shopping with ATPATA 😄
We aim to deliver your orders quickly, safely, and smoothly. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

  • Orders are usually processed within 1–3 business days after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next working day.

  • During high-demand periods, processing times may be slightly delayed.

Once your order is processed and shipped, you will receive a confirmation message or email with tracking details.

2. Shipping Methods Available

We work with trusted courier and logistics partners to deliver orders across India.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Cash on Delivery (COD) for eligible locations

Shipping availability may vary depending on your location.

3. Delivery Timeframes

Estimated delivery timelines:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Locations: 7–14 business days

Please note that delivery timelines are estimates and may vary due to external factors.

4. Shipping Costs

  • Shipping charges, if applicable, will be displayed during checkout.

  • Free shipping may be offered on selected products, promotions, or minimum order values.

  • COD charges may apply in certain cases.

ATPATA reserves the right to modify shipping charges at any time.

5. Tracking Information

Once your order is shipped, tracking details will be shared via:

  • Email

  • SMS

  • WhatsApp (if applicable)

Customers can use the tracking number provided to monitor delivery updates.

Please allow some time for tracking information to become active after shipment dispatch.

6. Delivery Issues & Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions

  • Courier partner issues

  • Public holidays

  • Incorrect shipping details

  • High order volumes

  • Unforeseen circumstances beyond our control

If your order is significantly delayed or marked delivered but not received, please contact us for assistance.

ATPATA is not responsible for delays caused by third-party courier services.

7. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete information is provided:

  • Delivery may be delayed

  • Additional charges may apply

  • Orders may be canceled or returned

Please contact us immediately if you need to update your shipping address after placing an order.

8. International Shipping

Currently, ATPATA may or may not offer international shipping depending on product availability and shipping coverage.

For international orders:

  • Delivery timelines may vary by country

  • Customs duties or import taxes, if applicable, must be paid by the customer

  • ATPATA is not responsible for customs-related delays

Please contact us before placing an international order for availability confirmation.

9. Damaged or Lost Packages

If your package arrives damaged or appears lost during transit:

  • Contact us within 48 hours of delivery

  • Share photos/videos if applicable

  • Our team will investigate and assist accordingly

Resolution timelines may vary depending on courier investigations.

10. Contact Us

For shipping-related questions or support, contact us:

Email: support@atpata.com
Website: ATPATA Store

Thank you for shopping with ATPATA 💛